Information We Collect From You
We value your trust in providing us your personal information. Game Castle BD (“GCBD”) does not share or disclose any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on Game Castle BD’s sites with others. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
By using our Services, you acknowledge and agree that you accept the practices, requirements, and/or policies as set out below, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA, YOU MAY NOT BE ABLE TO USE OUR SERVICES NOR HAVE FULL ACCESS TO OUR PLATFORM.
Why We Collect Data From You
Game Castle BD collect data from you for the following purposes:
- where it is necessary for the performance of our agreement with you to provide and deliver associated content and Services;
- where it is necessary for compliance with legal obligations that we may be subjected to; and/or
- where you have given consent to the same.
When Can We Collect Your Personal Information?
We may collect personal information directly from you when you:
- register and/or use our Services or Platform;
- link your social media or other external accounts to register an account with us;
- communicate with us (including but not limited to attending to you through our online customer service chats, letters, calls (which may be recorded) , social media platforms, emails etc.);
- register or subscribe for a specific Product and/or Service or our publications (for example, newsletters);
- participate in any of our surveys;
- enter into or participate in any competitions, contests or loyalty programs run/organized by Game Castle BD;
- register interest and/or request for information of (through our online portals or other available channels) or subscribe to our Products and/or Services;
- respond to any marketing materials we send out;
- visit or browse our websites;
- lodge a complaint with us;
- provide feedback to us in any way; and/or
- submit your personal data to us for any reason.
Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or are connected with you , and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
What Personal Data Will We Collect?
We may collect the following:
- name
- email address
- data of birth
- billing address
- payment details
- phone number
How Can We Collect Your Personal Information?
Game Castle BD collects information online by asking you for it, for example, when you order a service or respond to a survey, offer or other promotion. A customer’s name, address (postal and email) and phone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.
Cookies: Game Castle BD may also use “cookies” and similar technology to obtain information about your visits to our sites or your responses to email from us – both individually and in aggregated data that does not identify you. These reporting tools tell us the parts of our web sites or e-mails in which you showed an interest or took some action, and help us improve the quality and usefulness of our sites.
Content: You also provide us information in content you post to the website. Your content (such as reviews, photos and videos) and metadata about your content will be viewed by other users. Game Castle BD can, but has no obligation, to monitor your content you post on the website. We can remove any information you post for any reason or no reason.
Payment Method: You will also be asked to submit Personal Information depending on the payment method you choose when accessing, purchasing or subscribing to one of our products or services. For example, if you choose to pay for a product/service by bKash, you will be required to provide us the name of your bKash User, bKash number, billing address and TRXID number.
Log Files: When you use the website, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the website, domain names, landing pages, pages viewed, mobile carrier, and other such information.
Geo-Location Information: When you use the website by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
Device: When you use gamecastlebd.com, we may collect information about your devices such has device type, device hardware information, operating system type and version, device time and timezone, and other information necessary.
Third Party Tools: Game Castle BD uses third party analytics tools, to help understand use of the website. Many of these tools collect the information sent by your browser as part of a web page request, including cookies and your IP address. These analytics tools also receive this information and their use of it is governed by their privacy policy.
Other Data You Unequivocally Submit: When you post, comment or follow any of our content and services, or send messages through our built-in online chat system, or provide us information in respect of any request or support required from us or for the purchase of our products and services, or participate in our competitions, contests, and tournaments, we may collect such information from you.
How Can We Use Your Information
Game Castle BD uses the personally-identifiable information collected online principally to provide you with the following service(s):
- processing orders and/or transactions you have made
- manage and administer your use of our Services including but not limited to remembering your preferences
- for identification, verification, due diligence or known your customer purposes
- deal with or facilitate customer service, carry out your instructions, deal with or respond to enquiries made by you or on your behalf
- contact you via voice call, text message, email and/or post or otherwise for the purpose of managing your relationship with us or your use of our Services. This includes allowing us to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
- conduct research, analysis and development activities (including but not limited to data analytics, surveys, products and service development and/or profiling) to analyze how you use our Services, to recommend products and/or services relevant to your interest, to improve our Services and/or to enhance your customer experience
- respond to legal processes or to comply with or as required by any applicable laws, governmental or regulatory requirements of any relevant jurisdiction, or where we have good faith to believe that such disclosure is necessary under any applicable law. This includes but not limited to in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Game Castle BD services, or with our customers’ or others’ use of them.
- deal with and/or facilitate asset sale transaction or potential asset sale transaction, where such transaction involves Game Castle BD as a participant or involves a related company or affiliate of Game Castle BD as a participant, and there may be other third party organizations who are participants to such transaction. An ‘asset sale transaction’ refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organization or a portion of an organization or of any of the business or assets of an organization.
- necessary for the detection, investigation, and prevention of fraud, cheating and other violations. This data is used only for the purposes of detection, investigation, prevention, and where applicable, action on such violations, and is stored for the time necessary for this purpose. If such data displays signs of violation, we will store such data for the purpose of establishing, exercising or defending legal claims, where necessary.
- any other purposes which we notify you of at the time of obtaining your consent
- At any point of time, should you feel the need to opt-out future communications with Game Castle BD, options are given within to exclude those communicated messages to you.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We Promise Privacy & Security
Both of us together play an important role in protecting against online fraud. You should be careful that any information including your User ID, Password, Security Device and/or Security Code are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorized use of it. Do not share your User ID, Password, Security Device and/or Security Code or allow access or use of it/them by others.
At Game Castle BD, we use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the Game Castle BD’s website you will need to submit a password or some other type of authenticating information.
If you click a link to a third-party site, you will be leaving our Platform and we don’t control or endorse what is on third-party sites.
Contacting Game Castle BD
Please feel free to contact us if you have any questions about this Privacy Policy, or if you are seeking to exercise any of your statutory rights. We will respond within a reasonable timeframe. You may contact our person-in-charge, MD. RASEL KABIR at admin@gamecastlebd.com.